Customer Training Policies

 Classroom Cancellation Policy 

Please register at least two weeks previous to scheduled class dates. Applicants for all courses will be registered on a first-come, first-served basis. Cancellations may be refunded or credited toward future classes if canceled two business days prior to class. There will be a $25 administration fee for any cancellation less than two business days of class. Rescheduled classes must be completed within three months from the date of the original class. For questions, please contact our administrator at 972-250-7316 or send an e-mail to tta.rg.customertraining@thomson.com


 Transfer / Cancellation Policy for Training 

  • Full refund if the student cancels 2 business days prior to the beginning of the class.
  • Full refund if a class is canceled and the student cannot attend the next rescheduled class.
  • We allow substitution of training students at any time.
  • If the student cancels less than 2 business days prior to the beginning of the class or does not attend, the full price will be charged. The student will be allowed to take the class at another time based on availability.
  • TTA Research & Guidance reserves the right to cancel classes up to 7 business days prior to the scheduled class date due to insufficient enrollment. Please take this into consideration when purchasing non-refundable airline tickets.
  • For questions, please contact our administrator at 972-250-7316 or send an e-mail to tta.rg.customertraining@thomson.com


 Complaint Policy 

All complaints will be carefully reviewed by the appropriate product and or training manager for resolution. If the complaint is in regard to the course content or delivery, the appropriate manager and instructors will review the complaint and make any necessary changes to the course material or presentation. Complaints regarding administrative policies will be reviewed by the Training Manager and Administrator for corrections. Corrections made will follow the standards that are stated in the National Association of State Boards of Accountancy's (NASBA) CPE administration policies. All interested parties: CPA, State Board, etc. are then notified of the resolution. For questions, please contact our administrator at 972-250-7316 or send an e-mail to tta.rg.customertraining@thomson.com
UPWEB-A004